At My ADHD Bondi, our goal is to provide high-quality care to all patients. A deposit of 50% of the consultation fee is required at the time of booking for both initial and follow-up appointments and will be applied toward the cost of your consultation.

We kindly request at least two weeks’ notice for any cancellation or rescheduling. If you wish to cancel your appointment less than 14 days before the scheduled date, the deposit is non-refundable. If, instead of cancelling, you choose to reschedule your appointment within this 14-day period, the deposit may be transferred to the new appointment; however, this deposit remains non-refundable and will be forfeited if the rescheduled appointment is later cancelled for any reason. Appointments may be rescheduled a maximum of two times. A 2% processing fee applies to all eligible refunds. No refunds will be issued once the consultation has taken place.

Please note that refunds cannot be issued once the service has been provided, specifically after the consultation has taken place.

Standard Certificate:                                                 $100 + GST

Any Support letters:                                                   $200 + GST per page

Travel Letter:                                                               $100 + GST

Medical Comprehensive Reports:                           $800 + GST

All initial patients are required to bring a referral letter from their GP or from a Medical Specialist at their first appointment in order to be eligible for a Medicare rebate.

Referrals from a GP and from a Specialist must be renewed every 12 months and 3 months, respectively; before they lapse. It is the patient’s responsibility to monitor their Medicare claims and ensure that their referral remains valid for the entire duration.

If a patient is more than 15 minutes late (for appointments 30 minutes or more), we may not be able to accommodate the appointment due to time limitations. In this case, the appointment will be marked as a “no-show,” and the corresponding fee will apply.

If you miss your appointment, the full fee will be charged (Medicare rebates do not apply), unless there are exceptional circumstances.

We recommend you getting ready or arrive at the clinic 15 minutes prior to your appointment. If your appointment is scheduled via Telehealth, kindly ensure that you have downloaded the Zoom application on your device to minimize any potential technical issues.

To avoid disruption, phone calls from patients will not be put through to the doctors whilst they are seeing other patients.

Please understand that your doctor could not remember everyone’s case without reviewing your file, therefore all enquiries about medication, symptoms, prescriptions, medical reports, medical certificate, application forms will not be
responded to by our doctors via phone or email. Patients are required to book an appointment to discuss these issues. Please contact us on 02 8788 5785 or email to bondi@myadhdcentre.com.au

Please note that we are not a crisis management service. In case of emergency, please ring 000 or go to the Emergency Department at your local hospital or Mental Health Access Line 1800 011 511

We expect all patients to communicate respectfully with our reception and clinical staff. Rude or aggressive behavior will not be tolerated and may result in a verbal warning or termination of services. We appreciate your cooperation in maintaining a positive environment for everyone. If violated, we reserve the right to terminate a phone call, ask the patient to leave or call the police.

What does My ADHD Bondi do with your personal information?

In addition to any purpose notified to you at the time of collection, My ADHD Bondi uses your personal information for the purpose for which it has been provided, for reasonably related secondary purposes and for the purposes of:

• providing our services to you;
• providing services that are provided by our third-party partners (Electronic Script);
• our internal management, analytics and tracking needs;
• keeping your account updated, including a record of services you previously purchased;
• our marketing activities, including marketing activities relating to Myadhdcentre services that are provided by the office team such as offering an early appointment and etc;
• responding to any inquiries or comments that you submit to us;
• improving our business services or customer experience;
• assessing, processing and managing your applications for Myadhdcentre services or services offered by us;
• any other purpose you have consented to; and
• any use which is required or authorised by law.

We prioritize the safety and well-being of our patients, and as such, our doctors do not provide out-of-session prescriptions.

Providing prescriptions outside of medical consultation can be unsafe and may not be appropriate for a patient’s specific medical condition or other medications they are taking. By seeing patients in person and evaluating their medical condition, our doctors are better able to determine the most appropriate medication and dosage, ensuring that our patients receive the most effective treatment possible. Additionally, providing out-of-session prescriptions can lead to ethical and legal issues, potentially putting both the patient and the doctor at risk.

We encourage our patients to schedule an appointment with their doctor to discuss their needs and receive a prescription if necessary.

Patients may reschedule their appointments a maximum of two (2) times. Following the second rescheduling, the appointment must be attended as scheduled. If the appointment is subsequently cancelled or the patient does not attend, the appointment will be cancelled and a new booking will need to be arranged by contacting our clinic.

If a patient requests to cancel an appointment less than fourteen (14) days prior to the scheduled date but elects to reschedule instead, any deposit paid may be transferred to the new appointment; however, the deposit will remain strictly non-refundable. Should the rescheduled appointment be cancelled at any time thereafter, no refund will be issued. In the event that the treating doctor becomes unavailable, we will make every reasonable effort to reschedule the appointment to a time that is convenient for the patient.