The objective of My ADHD Bondi is to provide high-quality healthcare to all of our patients. When an appointment is scheduled, that time is reserved exclusively for you. Should you miss the appointment, it cannot be reassigned to another patient.

A 50% deposit is required at the time of booking to secure your appointment, applicable to both initial and follow-up consultations. This deposit will be applied towards the cost of your appointment.

We kindly ask that you respect our doctors’ time by providing adequate notice of any changes to your appointment, allowing us the opportunity to reallocate the time to other patients. In the event of non-attendance or cancellations made less than two weeks prior to the scheduled consultation, the deposit will be forfeited, as the clinic may not be able to offer the time slot to another patient. Cancellations will also incur a 2% processing fee to cover the costs associated with refund processing.

Please note that refunds cannot be issued once the service has been provided, specifically after the consultation has taken place.

Standard Certificate:                                                 $100 + GST

Any Support letters:                                                   $200 + GST per page

Travel Letter:                                                               $100 + GST

Medical Comprehensive Reports:                           $800 + GST

All initial patients are required to bring a referral letter from their GP or from a Medical Specialist at their first appointment in order to be eligible for a Medicare rebate.

Referrals from a GP and from a Specialist must be renewed every 12 months and 3 months, respectively; before they lapse. It is the patient’s responsibility to monitor their Medicare claims and ensure that their referral remains valid for the entire duration.

If a patient is more than 15 minutes late (for appointments 30 minutes or more), we may not be able to accommodate the appointment due to time limitations. In this case, the appointment will be marked as a “no-show,” and the corresponding fee will apply.

If you miss your appointment, the full fee will be charged (Medicare rebates do not apply), unless there are exceptional circumstances.

We recommend you getting ready or arrive at the clinic 15 minutes prior to your appointment. If your appointment is scheduled via Telehealth, kindly ensure that you have downloaded the Zoom application on your device to minimize any potential technical issues.

To avoid disruption, phone calls from patients will not be put through to the doctors whilst they are seeing other patients.

Please understand that your doctor could not remember everyone’s case without reviewing your file, therefore all enquiries about medication, symptoms, prescriptions, medical reports, medical certificate, application forms will not be
responded to by our doctors via phone or email. Patients are required to book an appointment to discuss these issues. Please contact us on 02 8788 5785 or email to bondi@myadhdcentre.com.au

Please note that we are not a crisis management service. In case of emergency, please ring 000 or go to the Emergency Department at your local hospital or Mental Health Access Line 1800 011 511

We expect all patients to communicate respectfully with our reception and clinical staff. Rude or aggressive behavior will not be tolerated and may result in a verbal warning or termination of services. We appreciate your cooperation in maintaining a positive environment for everyone. If violated, we reserve the right to terminate a phone call, ask the patient to leave or call the police.

What does My ADHD Bondi do with your personal information?

In addition to any purpose notified to you at the time of collection, My ADHD Bondi uses your personal information for the purpose for which it has been provided, for reasonably related secondary purposes and for the purposes of:

• providing our services to you;
• providing services that are provided by our third-party partners (Electronic Script);
• our internal management, analytics and tracking needs;
• keeping your account updated, including a record of services you previously purchased;
• our marketing activities, including marketing activities relating to Myadhdcentre services that are provided by the office team such as offering an early appointment and etc;
• responding to any inquiries or comments that you submit to us;
• improving our business services or customer experience;
• assessing, processing and managing your applications for Myadhdcentre services or services offered by us;
• any other purpose you have consented to; and
• any use which is required or authorised by law.

We prioritize the safety and well-being of our patients, and as such, our doctors do not provide out-of-session prescriptions.

Providing prescriptions outside of medical consultation can be unsafe and may not be appropriate for a patient’s specific medical condition or other medications they are taking. By seeing patients in person and evaluating their medical condition, our doctors are better able to determine the most appropriate medication and dosage, ensuring that our patients receive the most effective treatment possible. Additionally, providing out-of-session prescriptions can lead to ethical and legal issues, potentially putting both the patient and the doctor at risk.

We encourage our patients to schedule an appointment with their doctor to discuss their needs and receive a prescription if necessary.

Patients are allowed to reschedule their appointments up to two times. After the second rescheduling, you must attend the appointment, or it will be canceled. If the appointment is canceled, the patient will need to contact us to arrange a new appointment. Please note that if the doctor is unavailable, we will make every effort to reschedule the appointment at a time that is convenient for the patient.